GENERAL INFORMATION
 

The Mercantil Society Technological Developments Speedyven, C.A., registered with the Mercantile III Registry of the city of Acarigua, Portuguese State, with Fiscal Information Registry (R.I.F) number J-50398477-5, who for the purposes of these terms and conditions of Use of the Speedyven platform will be called "Speedyven".

Please carefully read the following terms and services conditions (“terms”) before using the services provided by our company (“Speedyven”), which provides transport services, deliveries, food, online store and professional services (” Services"). Offered by third parties, establishments, stores, organizations, service providers, professionals (“commercial allies). Through our website, mobile applications or other media (“Speedyven Platform”) when using any of the services provided by Speedyven, you agree to meet these terms.

These terms apply to the access and use that you as a client (“user”) do with the Speedyven platform and everything that is in distribution by Speedyven, from anywhere in the world.

The Speedyven platform is operated by Speedyven and its subsidiaries, associates, licensing and affiliated companies. The user acknowledges that Speedyven provides a revocable, non -transferable, not exclusive use license to use the limited functions on the Speedyven platform and that he recognizes and accepts that the mobile application is not being sold, nor any of the characteristics or technologies that contains.

By continuing with its access and use of services, it agrees legally under these terms that establishes a contractual agreement between the user and Speedyven and is obliged to respect the conditions, notifications and policies of use, as well as all the clauses of responsibility, notifications, notifications Legal, privacy policies and terms listed on the Speedyven platform. Speedyven reserves the right to make any change each time you consider it necessary in the terms, privacy policies, legal notifications within the Speedyven platform.

It is recommended every time you access and use the Speedyven platform, consult the updates. If you are not satisfied and do not accept the terms, the legal notifications, the privacy policies offered by the Speedyven platform, the user accepts that the only available solution is to stop using the services of the Speedyven platform. Speedyven may also deny access and use of user services at any time and for any reason you consider necessary.

Be sure to read and understand all these (terms) before using the application and the characteristics contained in the present. If you consider that any of the terms is unacceptable, it does not offer its acceptance to use the services of the Speedyven platform or take advantage or benefit from any of its characteristics, you may immediately stop accessing and use the Speedyven platform.

I. Definitions
All the terms defined in these terms will have the meaning assigned below:

Speedyven Platform: Applications for mobile devices, website and any other means of communication through which commercial allies exhibit, offer and market products and/or services to be acquired by users.

User: Natural person who through the application acquires a product or service offered by commercial allies through Speedyven.

Commercial allies: natural or legal person (establishment, store, organization, service provider, professionals), which exhibits, offers and markets products and services through the Speedyven platform, so that they are acquired by the user.

Account: Refers to the user's account that has been recorded in the Speedyven mobile application and allows the use of the user's application.

Personal data: It is all personal information that allows the user to be identified can include the current, valid, true and exact name, the identification of the email, the age and any other information that can be required by Speedyven, provided by the user at the time of registration in the application,

II. OBJECT
These terms apply to authorize and regulate the user, to access and use the Speedyven platform, in order to obtain all the information of published products and services, offered and marketed by each of the commercial allies, thus allowing, in this way they can acquire They through the Speedyven platform.

III. SERVICES
The Speedyven platform offers services (transport, deliveries, food, online store, service providers, professional services). These services are provided by third parties (commercial allies) that use the technological tools of the Speedyven platform to allow the user to organize and plan at their disposal the requested services. The services are made available only for personal, non -commercial use and the specific details of each service can be found detailed on our Speedyven platform.

You recognize, accept and understand that Speedyven does not provide transport services, deliveries, food, online store and/or professional services. These services are provided through third commercial allies that are independent contractors through an agreement, and are not employed by Speedyven or any of their affiliated companies.

IV. RECORD
To register on our Speedyven platform and be able to use services, it is necessary for the person to be of legal age, provide precise and updated information, including their name, mail address and mobile phone number. The user is absolutely responsible for maintaining their updated account and maintaining the confidentiality of their registration information. The user is also responsible for all the activity that occurs in his account and undertakes to maintain the access information to the account (user and password) that recorded at the time of accessing his account.

The use and processing of the user's personal data is described in a breadth in our privacy policy section, available here.

V. Payment
The payment for the services it receives from third parties from our commercial allies, will be made through our Speedyven platform, through the previously registered payment method and selected by the user. In the event that the selected payment method does not cover sufficient funds for the payment of the requested service, the user accepts that Speedyven copper the entire value in any other available payment method registered on the Speedyven platform. Speedyven reserves the right to modify rates at any time, with prior notification to users. If a payment payment is not made, we reserve the right to cancel or suspend your access to services.

The user understands and accepts that the use of the Speedyven platform can derive positions for the services he receives from a commercial ally, subsidiaries or affiliates of Speedyven. The user paid charges are definitive and not reimbursable, unless Speedyven determines otherwise, with prior notice by the user within 48 hours, counted from payment, after this time there will be no refund .

All charges are payable immediately and the payment will be facilitated by the Speedyven platform, using the preferred payment method indicated in your account, and after that the Speedyven platform will make available a receipt, which will be sent to your registered email and You will also keep a receipt in your request for orders and reservations of the Speedyven platform. If it is determined that the method of paying your main account has expired, it is invalid or otherwise it does not serve you, you accept that Speedyven, as a limited collection agent of third commercial allies, use a secondary payment method in your account , if available.

Speedyven, at any time and at its own discretion, reserves the right to establish, eliminate and/or review charges for any or all services or goods obtained through the use of services. In addition, the user recognizes and accepts that the positions applicable in certain geographical areas may increase substantially during high demand periods. You may choose to cancel your application for the services of third -party commercial allies at any time before the arrival of the service provider, in which case you can charge a cancellation rate, reason that there was a commitment in advance of the service acquired and with Subsequently its cancellation, a reason that automatically generates a collection for such cancellation.

This payment structure is intended to fully compensate for the third commercial ally for the services provided.

In accordance with Resolution number 19-05-01 dated May 2, 2019, issued by the Central Bank of Venezuela, all rates and other positions are reflected in dollars of the United States of America and may be paid by the user in legal tender in accordance with the rate of the day published by Banco Central de Venezuela.

Speedyven strives to protect them from being victims of any crime associated with capital legitimation. For this reason, they are constantly being asked to maintain their data (profile photo, personal information and other necessary data), they are monitored the processes and requests that are made on our Speedyven platform, in search of obtaining in a reliable way all the necessary information to comply with protection and control.

As Venezuelans, we have the obligation to comply with and enforce standards and policies established by national and international regulatory agencies. In doing so, we mitigate operational, legal risks and reputations regarding LC/FT/FPADM.

In Speedyven, we are committed to the prevention and control of capital legitimation, financing to terrorism and proliferation of mass destruction weapons represents an important aspect of attention.

SAW. Published prices

The prices of products and/or services published on the Speedyven platform are shown in the local currency of the country where the service is provided and also in foreign currency for the user's preference. The user will be responsible for paying prices in the currency in which they are presented. These prices are set by commercial allies, who function as providers and/or producers thereof. When erroneous prices of products and/or services marketed by commercial allies through the Speedyven platform are published due to technological errors, in favor of protecting the user's right (s) to receive truthful and timely information, Speedyven and/or commercial allies may cancel the requests or orders that are based on said products and/or services, which will be informed instantly to the user. All services offered, are subject to availability and existence

Speedyven reserves the right to change the prices of services at any time that is necessary or requested by the commercial ally. If you have already paid for a service and then the change occurs, no price difference will be charged.

VII. CANCELLATION. Returns and changes
This policy may change without prior notice. Speedyven may act as an intermediary between the user and the commercial ally, to make a return or change provided that each and every one of the criteria established in this policy is met (we do not make money returns). Only defects in food defects are accepted, or in case a different product is sent from the requested, defective or poor condition, it is important that you have its original packaging and all its labels, and present the voucher of Purchase issued by the Speedyven platform. This change must be immediately informed to the mail: support@speedyven.com which must inform the reason for the change and for which another product wishes to make the change.

VIII. User responsibilities
-By using our Speedyven platform and benefit from the services, the user accepts:
-Provide precise and updated information when registering on our Speedyven platform.
-Maintain the security and confidentiality of account information, refrain to share or provide data that compromise security to third parties.
-Immediately notify Speedyven's support staff any unauthorized use of your account on the Speedyven platform.
-Use our services only for legal purposes. Inhibiting use the Speedyven platform to perform acts contrary to what stipulates law, morals, public order, and the good customs that generate against Speedyven and commercial allies.
-Do not use our services to defame, harass, threaten or damage other users.
-Do not use our services to publish inappropriate or illegal content.
-Do not interfere with the functioning of our services.
-Make payment of the total order value through the Speedyven platform according to the payment method available in your wallet.
-It is illegal and is prohibited to register methods of property of third parties without authorization of these.
-It is the user's responsibility to pay any debt that is generated under the use of the Speedyven platform. The user acknowledges and accepts that Speedyven will be able to discount the debt value of any payment method registered on the Speedyven platform.
-Given the breach of any of the obligations contained in this section, Speedyven reserves the absolute right to block temporarily or definitively the user's account to access or use the Speedyven platform.

IX. Limitation of responsibility
To the extent allowed by law, in no case we will be responsible for any direct, indirect, incidental, special or consequential, punitive or emerging damage, including unemployed profit, data loss, personal injury or damage to property, or of relative damages, or in relation to, derived from the use or impossibility of using services. Even when Speedyven has been notified of the possibility of such damages, Speedyven is not responsible for any loss, damage or injury that results from the breach of these terms by the user.

Speedyven will not be responsible for the delay or lack of compliance, resulting from causes that go beyond the reasonable control of Speedyven. The user also recognizes and accepts that third commercial allies provide their services through some third -party brands and may not have the necessary license or professional permit.

The user undertakes to use the services of the Speedyven platform according to the terms set forth and recognizes and accepts that he has no responsibility with the user in relation to any service requested by third commercial allies that are not as expressly established in these terms.

X. Resignation of responsibility
The Speedyven platform provides the services "as they are", in this sense Speedyven renounces any declaration and guarantee, express, implicit or statutory, not expressly established in these terms, including implicit guarantees of trade, suitability for a particular purpose and not rape. In addition, Speedyven does not declare any guarantee regarding reliability, punctuality, quality, suitability or availability of the services requested through the use of the Speedyven platform, or that the services will not be interrupted or will be free of errors. Speedyven does not guarantee the quality, suitability, security or ability of third commercial allies. The user accepts and recognizes that any risk derived from the use of the Speedyven platform to request any service and any requested service in relation to those will only be yours, to the maximum measure allowed by the applicable law.

XI. MODIFICATIONS
Speedyven reserves the right to modify these terms at any time and under any situation. Any modification carried out will immediately enter after publication on our Speedyven platform. The user understands and agrees to be subject to any modification of these terms by continuing to use the services after published these modifications.

It is recommended and emphasizes constantly reviewing updates on our Speedyven platform, to ensure that it agrees with these changes.

XII. OTHER PROVISIONS
1) Text messages:
When registering an account on the Speedyven platform, the user understands and accepts that as an informative part of the requested services, it is possible that he can sometimes receive informative text messages (SMS), as part of the activity that is related to the services with the services . However, the user will be able to request the blockade of informative text messages (SMS) at any time by sending an email to support personnel support@speedyven.com, commenting on the blocking of the text message service, from its mail recorded in the Speedyven Platform. It is the user's responsibility to understand and accept that requesting the blockage of informative text messages (SMS) could affect the use of services.

2) Notifications:
The Speedyven platform may make notifications according to the provision of the services, through a general notification issued by the Speedyven platform or by means of an email sent to its electronic address registered in your account.

3) Informative Bulletin:
The user may subscribe or cancel the newsletter subscription from the Speedyven platform, at any time that is necessary, to obtain access to all information related to promotions, updates among others.

4) Internet connection and devices:
In general, the user is responsible for maintaining the Speedyven platform connected to the network for proper operation. This is because many applications require an Internet connection to function properly.

The Speedyven platform depends on the connectivity to the network to access online services and/or to receive real -time data updates, then it is the user's responsibility to ensure that it is always connected.

It is important to note that although the user is responsible for maintaining the Internet connection, the quality of the connection and speed may depend on other external factors, such as the quality of the signal, the congestion of the network or the technical problems in the network of the Internet service provider. In these cases, it is the responsibility of the Internet service provider to guarantee a stable and high quality connection for its customers.

It is important to keep updated the software of mobile electronic devices for proper operation with the Speedyven platform, it is possible that the Speedyven platform does not work well on some particular devices, due to the type of operating system or obsolete version of it.

5) Discount coupon:
Speedyven, you can create promotional discount coupons at your convenience, with the purpose of encouraging its use, which may be exchanged by the user (s) as a credit on the Speedyven platform to be used in the services of third commercial allies, with Support to any additional condition that Speedyven establishes on the basis of each discount coupon. They can be used only according to the specific conditions that Speedyven establishes for said discount coupon. They cannot be changed as effective. They may be overcome before the user uses it. Speedyven reserves all the right to retain or deduce credit or other elements or benefits obtained through the use of user discounts or any other user in the event that it is determined or believes that the use or exchange Of the discounts coupons was erroneous, fraudulent, illegal or violating the present conditions.

6) Links to third parties:
The Speedyven platform may recommend, provide or enable software, applications, products, services or links to third -party websites for consideration or use. Some third-party services used are: Google Maps, Firebase Sign-In Authentication Method (Google SMS and Gmail), Firebase Storage, Facebook Ads, Google Analytics, Google Play Store, Apple App Store, Delivery Services, among others.

Our website could contain links to other sites that could be of interest. Once the user clicks on these links, he automatically leaves our page, therefore, we have no control over the site to which he was redirected. These sites are subject to their own privacy policies, we have no control over their personal data, so it is advisable to consult first if you agree with these.

7) Tips:
The user is free to provide additional value for a tip to the service provider, in recognition for their work or service, freely and voluntarily, there is no obligation to do so.

XIII. Applicable law
These terms will be governed and interpreted in accordance with the laws applicable in the Bolivarian Republic of Venezuela, in addition to the international agreements and treaties that the Republic has signed.

XIV. Acquisition of alcoholic beverages, tobacco and derivatives
The products for restricted use, such as tobacco and alcoholic beverages can only be requested by the user who accredits being of legal age, all of which must be expressly manifested at the time of registering on the Speedyven platform and/or selecting the product respective.

In the case in which the service provider identifies at the time of delivery that the user is a minor, will not deliver the products to the user, being above that, in that case, that both Speedyven and the service provider They will not have any responsibility for not delivering the product (s).

Without prejudice to the measures taken by Speedyven to prevent alcoholic beverages and tobacco derivatives from being acquired by minors, the legal representatives of users who are minors are responsible for the Speedyven platform being used by said users, which leads to the breach of the terms and the applicable law.

XV. Acquisition of medications with medical prescription
The user must supply through the Speedyven platform the medical prescription for the acquisition of those medications that require it. It is clarified that the commercial ally will validate said document. In the case in which the commercial ally cannot validate the document or in doubtful origin, the user order will be canceled.

XVI. Speedyven platform availability
The Speedyven platform is available 24 hours continuous, however the virtual stores of commercial allies specify the work schedule according to their availability and existence. It is possible that in some services they allow you to make future reservations for the acquisition of the service. Speedyven cannot guarantee the availability or operation time of the Speedyven platform.

XVII. Dispute solution
Any controversy that arises in relation to these terms will be resolved exclusively by the courts of the country where the service is provided.

If you have any questions or concern about these terms, do not hesitate to Contact Us.